Citation Tagging

Citation Reference: 3.7. ¶ 1 5.

Citation Guidance: The agency SHOULD consult with public affairs and communications professionals within their organization to determine whether a communications or public awareness strategy should be developed to accompany the implementation of any new process or update to an existing process, including requirements associated with identity proofing. Such strategies should consider the use of materials that describe how to use the technology associated with the service, a Frequently Asked Questions (FAQs) page, prerequisites to participate in the identity proofing process (e.g., required evidence), or media (e.g., webinars, live or pre-recorded information sessions) to support adoption of the identity service and provide applicants with a mechanism to communicate questions, issues, and feedback.